This course provides an overview of hotel and lodging operations. Topics include front desk operations, reservations, housekeeping, maintenance, guest services, and revenue management. Students examine the functions and responsibilities associated with lodging operations and their role in supporting guest satisfaction.
The course emphasizes applying operational procedures, teamwork, and professional practices within lodging environments. Through case studies and industry examples, students develop an understanding of common operational challenges and appropriate responses.
Upon completion of the course, students will be able to apply lodging operational procedures, implement guest service practices, and demonstrate professional conduct within hotel and lodging environments.