AIL 510: Managing AI-Enabled Processes and Teams

This course focuses on leading teams and workflows where AI is embedded into daily operations, decision-making, and service delivery. Students examine how AI changes roles, work design, performance expectations, and accountability, and they develop approaches for change management, training, and adoption. Topics include human-in-the-loop process design, quality assurance for AI-assisted work, cross-functional collaboration between business and technical teams, and maintaining trust and transparency. Students leave prepared to implement AI-enabled processes that improve efficiency while preserving governance, employee engagement, and operational reliability.